Paid but cant view anything

This is SOOO frustrating. Every once in a while I try, again, to get this app to work so that I can view an issue I PAID FOR when I subscribed, but no can do. The in-app link for ipad subscribers to access their account doesnt even work. I havent seen an actual issue since maybe the summer and, what do you know, its almost time for me to renew. Also, submitted customer service form a couple of weeks ago and, big surprise, no response!

No access ticket about Vogue Magazine